Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Des Moines come from postal codes 50309, 50310, 50307, 50315, 50313, 50316, 50321 and 50312.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.51 out of 5 48,107 ratings
Thank you!
Problems in the last 24 hours in Des Moines, Iowa
The chart below shows the number of T-Mobile reports we have received in the last 24 hours from users in Des Moines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at T-Mobile
T-Mobile is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map Near Des Moines, Polk County, Iowa
The most recent T-Mobile outage reports came from the following cities:Urbandale, Des Moines, Ankeny, West Des Moines, Pleasant Hill, Clive and Altoona.
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| City | Problem Type | Report Time |
|---|---|---|
 Urbandale | Total Blackout | |
| Des Moines | Phone | |
| Des Moines | Phone | |
| Des Moines | Wi-fi | |
| Ankeny | Phone | |
| Urbandale | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports Near Des Moines, Iowa
Latest outage, problems and issue reports in Des Moines and nearby locations:
- One-legged Jen (@jbastian77) reported fromDes Moines, Iowa
@TMobile @TMobileHelp please help. I've spent over an hour on the phone with your rep "coordinating" my call but we have accomplished nothing. I've been a customer for 16 years, this is my first time less than impressed. Help! Please.
- Julie Metros (@jamiam923) reported fromJohnston, Iowa
Thanks for the recognition for being loyal @TMobile customer for 20 years. Oh, that someone else with another carrier.
- Jason Menke (@MenkeNPB) reported fromUrbandale, Iowa
A spotty cell network can get you a date w/ @gwenstefani. I don’t think @TMobile thought that through.
- Th3Pre4ch3r (@Pre4ch3r) reported fromWest Des Moines, Iowa
Will never use @TMobile ever. Worst experience and they just robbed me of $300. No compassion for my situation and Ashley was rude. I asked questions she was snarky. Bad look.
- 🔩Swiss🔩 (@MidwestManmyth) reported fromDes Moines, Iowa
@PopeyesChicken disappointed, in the years of being a customer never have I ever been denied a free chicken sandwich until today. Needless to say as a customer of @tmobile I used the app for t-mobile Tuesday to receive a free sandwich. The manager refused to give me a sandwich.
- JeffRussell02 (@JeffRussell02) reported fromDes Moines, Iowa
Worst ad ever. Dads are great! Bad on #TMobile
- Sandi VoPava (@Momasandi) reported fromAnkeny, Iowa
@JohnLegere I am about ready to close my account with @TMobile after 20 years and 8 phone lines, if I don't get help from someone at the top!!!
- Brendon 🐜 2460 🐜 (@brendon_bryant) reported fromAltoona, Iowa
Dear @sprint no idea if this tweet will even send. It’s 90+ degrees in Iowa & haven’t had power or AC since the storms on Mon. Your network is a joke in Altoona, IA & 1 bar of service. Went to the @TMobile store in town Tuesday bc I am holding a brick of an iPhone with no service
- Julie Metros (@jamiam923) reported fromJohnston, Iowa
Thanks for the recognition for being loyal @TMobile customer for 20 years. Oh, that someone else with another carrier.
- Bre🦋 (@Brezzzyyyyy) reported fromDes Moines, Iowa
@TMobile why the hell has the site been down for almost a day I need to pay my ******* phone bill my service is off!! What the hell!!!!!!!!!!
- mrbryanwebber (@MrBryanWebber) reported fromWest Des Moines, Iowa
Dear @ATT - thank you for years of dropped calls, awful customer service, & charging more than your service is worth. We switched to @TMobile today - & thank you for one last day of total disappointment having been in your store for 1 last hour solving nothing… #peaceout
- Allen Huffman (@allenhuffman) reported fromAnkeny, Iowa
@TMobileHelp Yes, on both iPad Pro and iPhone. Auto updates on, no updates available. Website clearly not part of the app issue.
- Mathew (@MEgrafix) reported fromDes Moines, Iowa
The customer care since the @TMobile and @sprint merger is terrible for Sprint Customers @CallieField
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- OH-IO (@Alliesuegirl) reported
@TMobile I have tried repeatedly to file for rebate on Switch and Save, it keeps saying your website is down!
- Mario (@mariomh1113) reported
@MetroByTMobile Mint mobile is under T-Mobile network?
- jake. (@_gemsss) reported
T-Mobile be full of **** bru
- here for the serotonin (@nottinaaaa) reported
No deadass I can’t go to sleep without service cause if my client goes to the hospital I gotta be informed omg. I should’ve done t-mobile 🥴
- Mike Roy (@mroy5050) reported
@elonmusk can you also take over T-Mobile and fix their 5G service while your at it?
- Kelly Clark Easley (@clark_easley) reported
@TMobileHelp 16 years,no late payment,4mobile lines,Wifi,broken senior watchNOTseniorFriendly!,Forced to pay, broke in 61 days! 3-5 hours RECORDED CONVERSATIONS! C.S. is Mostly long drawn out apologies (200 words or more) repeated again and again after every single step.WiFI IS A JOKE!
- KatieCLBrown 🖤 (@KatieCLBrown) reported
@ATTHelp On top of that. Y’all were sneaky and took my insurance off. Back to T-Mobile I go🤩 since y’all can’t resolve this issue. We love one bars
- Liam 🏳️🌈🇺🇸🤝🇺🇦 (@LiamMcBride28) reported
@SneedTech The only thing keeping me with T-Mobile is that everyone else sucks in my area and the rest of them are also way more expensive and don't include taxes and fees
- gemini. (@_eeiram) reported
@TMobile / sprint about to lose a customer .. y’all have me messed this morning 😡
- TEE ♡ (@_teejanae) reported
Nobody told T-Mobile to change **** on my SPRINT PLAN … I’m getting ready to curse they *** out in a minute
