Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in New York City come from postal codes 10118, 10004, 10013, 10011, 10010, 10012, 10038 and 10002.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.51 out of 5 48,106 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of T-Mobile reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at T-Mobile
T-Mobile is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map Near New York City, New York
The most recent T-Mobile outage reports came from the following cities:Jersey City, New York City, The Bronx, Brooklyn, Union City, Queens, Cliffside Park, Newark, Clifton, Bloomfield, North Bergen, Hillside, Kearny, Staten Island and Irvington.
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| City | Problem Type | Report Time |
|---|---|---|
 Jersey City | TV | |
| New York City | Internet | |
| The Bronx | Internet | |
| New York City | Phone | |
| New York City | Phone | |
| Brooklyn | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- knicks drunk. (@KnicksDrunk) reported fromBrooklyn, New York
.@TMobile why so difficult to speak to a customer care agent after speaking to a CSR…
- Dana (@bajandesire) reported fromBronx, New York
@TMobile I am about to look for another carrier. Since T-Mobile took over, my voicemail message is saying that my number is out of service. My number is not out of service. This is very problematic. A rep says I have to go to a store to have this issue resolved. Bad business!
- sally1234 (@sally1233363042) reported fromManhattan, New York
@TMobile @TMobileHelp your customer service is refusing to help me and I’m gonna lose my number because of this!!!
- ALY BADAWY (@AlyBadawy) reported fromManhattan, New York
@noragamal68 @seksek T-Mobile and Verizon are both “partially” down. 🙄🙄
- CHE GUEVARA (@LivKristen) reported fromBronx, New York
So I have sprint and they partnered with T-Mobile and sent new SIM cards for us to use. Did so…and now my phone has no service and no messages are going through LOL
- Robert Sheridan (@NYGiantsRobert) reported fromManhattan, New York
@TMobileHelp Your 5G service in NYC is regularly going down ...It's down again today, this needs to be fixed ...No one is going to pay $100 a month for a service that can't maintain connectivity ...
- Lei Xiao christina (@LeiXiaochristi1) reported fromBrooklyn, New York
@TMobile @TMobileHelp why you guys still kept send me paper bills when I'm not even sign up with tml5bkle account just yet ? It's annoying and along with my second number how about I say you guys help pay all my installment payoff with att. Then stop please plain simple ty.
- certified chai lover (@nvweeed) reported fromQueens, New York
T-Mobile Tuesday’s must really be down bad cause they reduced their $2 Dunkin’ card to $1 smh
- sally1234 (@sally1233363042) reported fromManhattan, New York
@TMobile trying to move my number to a new plan but your customer service is incompetent!!! Old plan expires tmrw so I will lose my number thanks you you!!!
- Michelle Fraud (@_michellefraud) reported fromQueens, New York
This T-Mobile service lately ain’t it 🙄
- Ken (@EmperorxKen) reported fromJersey City, New Jersey
@TMobile my service is terrible !! Tall need to get it together ASAP !!! Ever since you guys merged with sprint service has been a pain in my ***
- Peter Pan (@lifechangin) reported fromQueens, New York
@TMobileHelp I need help with coverage in an area of New Paltz NY. Specifically in mountain view on Lefevre lane. Please be honest to tell me you have made improvements or the limited service is no longer an issues. TY.
- Cortezjbenjamin (@cortezjbenjami1) reported fromBrooklyn, New York
@TMobile Highly upset that I ask for for a line to be canceled from my account since last year come to find out months later it was never canceled but temporary suspended. For months I’ve been paying for line that I don’t used. @TMobile you dropped the ball big-time
- 😃 (@HaleemKhane) reported fromBrooklyn, New York
@Euphraxio Smart move. I think the service issues with T-Mobile exist depends on where one lives. You should be fine though, works better in cities.
- krizon 🛹 (@krizonnn) reported fromQueens, New York
this ultra capacity **** wack t-mobile !
- Lori & Michael (@Dracaenawines) reported fromLodi, New Jersey
Dear @TMobileHelp @TMobile We just migrated from Sprint to you because we were told we had to. 3 phones did not work after we left the store. We were able to get 3 work but one did not have service in a portion of house. After FOUR HOURS on phone with CS it doesn’t work at all
- Dobby Styles (@DobbyStyles) reported fromQueens, New York
This sprint and T-mobile Collab is trash. I’ve been on T-Mobile network for 8 weeks. It’s the worst!!!I hate it!!!!!!#Beinghonest
- Robert Sheridan (@NYGiantsRobert) reported fromManhattan, New York
@TMobileHelp What's up with your 5G service in NYC?It's down again right now & this is something that seems to be occuring regularly ...Y'all gotta fix this, I'm not paying nearly $100 a month for an unreliable service ...
- chuck salvo (@csalvo) reported fromBrooklyn, New York
@TMobile i just ported over my number, but now have no service on either carrier and no way to reach customer service. Help.
- christine (@NYC4691) reported fromManhattan, New York
@tlccourville I have T-mobile since ‘09, zero issues.
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Guru Beharry (@blessupsir) reported
@TMobile @Tesla Always replying Always trying to dispose garbage properly
- Hassan Ali (@HassanA71119376) reported
@TMobile @Tesla Trying not to destroy world with Air pollutionGarbage pollutionBy recyclingBy throwing trash in the binIt takes small steps but surely we'll get there
- bradherring (@bradherring18) reported
@TMobile @Tesla Recycling everything I can. And I also cut down on trips when possible
- Kate Murphy (@KateMur0214) reported
@TMobile @Tesla I save gas emission by not driving a car at all. It died over a year ago. Tires were shot anyway. I live in an RV and use little propane. Air conditioning is broken anyway. So truthfully my carbon footprint is pretty light, and still counts. And my sense of humor...still intact!
- Simone (@Simone121810) reported
@TMobile @Tesla Recycling, reusing when possible, and using biodegradable cleaners. I also support 4Ocean.
- NKN (@NKN_ORG) reported
@The_Kid_Trades @MessariCrypto Consider an analogy of T-Mobile launching 5G:1. Build 5G network (NKN nodes grow globally)2. Secure iPhone support (NKN Apps like nConnect, Surge, nMobile)3. Create mass adoption
- john henry (@kovaac_j) reported
@hakKim40074231 @TMobileHelp Inbox me with serial number it IMEI of affected phone to assist you fix it
- Gabby Mansilla (@LittleEin) reported
Dear @tmobile WHY do you make it so hard to open a new line and get a new phone, your website, sucks.
- hiram (@tsacih) reported
yo @TMobile suck my **** ***** ur service is ******* dogwater me cais pinche culera bastarda
- Kaleb Mcdonald (@Sunnybands) reported
@TMobile @Tesla I recycle and put 20 hours of community service towards trash cleanup in my community.
