Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cleveland come from postal codes 44109, 44105, 44125, 44113, 44129, 44118, 44121 and 44102.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.51 out of 5 48,107 ratings
Thank you!
Problems in the last 24 hours in Cleveland, Ohio
The chart below shows the number of T-Mobile reports we have received in the last 24 hours from users in Cleveland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at T-Mobile
T-Mobile is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map Near Cleveland, Cuyahoga County, Ohio
The most recent T-Mobile outage reports came from the following cities:Parma Heights, Cleveland, North Olmsted and East Cleveland.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Parma Heights | Internet | |
| Cleveland | Internet | |
| Cleveland | Wi-fi | |
| Cleveland | Phone | |
| Cleveland | Internet | |
| Cleveland | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports Near Cleveland, Ohio
Latest outage, problems and issue reports in Cleveland and nearby locations:
- MIMA AURORA MARTINEZ (@MimaAurora7) reported fromCleveland Heights, Ohio
@TMobileHelp @JohnLegere Please im upset to be mark as an unlawful person, help me please I'm really lost and still no phone Samsung Galaxy which I've always had.First time with a Motorola E5 and I'm totally disappointed.pleade help me get a Samsung Galaxy worth at least $325 to $250. I know you can help
- ZULEIDA NUSSA DENMAN (@ZULYPAN) reported fromCleveland Heights, Ohio
Me and my mom have been having the most horrible time with customer service with @TMobileHelp @TMobile lately. Since May we are trying to get our accounts right. Still not right and now I think my moms phone is disconnected
- CRASH! (@zoltonishere) reported fromEuclid, Ohio
@JohnLegere @TMobile There is something that is genuinely different with your character. This is the crucible of facts that T-Mobile has become. And no your not the CEO, but YOU are their face OF THE CHANGE. In an industry that refused to change. That will never change.
- Bobby Swartzentruber (@MrBSwartz) reported fromCleveland Heights, Ohio
@TMobile your service in @FEStadium is non-existent. I’m going to give it one more game and it’s back to AT&T. This is make or break. #browns
- greg (@gbyrd345) reported fromCleveland Heights, Ohio
@JohnLegere @TMobile that’s why i left i. 2013! awful
- Derrick Rudolph (@DJRAVEN216) reported fromEuclid, Ohio
@TMobile I wanted to invest in a new 5 g phone but due to media scrutiny and networking I will not invest into a new phone until I see the 5G Network improve I understand that they're building it from the ground up but it makes no excuses of your network to be 5G ready in its not
- you know who I am (@BigBossMan216) reported fromGarfield Heights, Ohio
@TMobileHelp thanks alot for you guys putting my screen protector on incorrectly then when I try to fix it the fingerprint wont work i am NOT a happy camper
- Long Live ReeseMoney ✨ (@hollywood_Rooo) reported fromCleveland Heights, Ohio
Omgggg why is my phone running so slow wtf @TMobile I literally just paid my phone bill last week
- ZULEIDA NUSSA DENMAN (@ZULYPAN) reported fromCleveland Heights, Ohio
@jvkap @TMobile I tweeted T-Mobile customer service because I had been having issues with my parents phones. I had requested a line for a tablet cancelled and kept getting billed for it. I called over and over again went on here and resolved with bill credits
- Jake Gyllenhaal sucks (@tylermajette) reported fromIndependence, Ohio
@TMobile @jonasbrothers I want this so bad but like who would I take 😳
- KMW (@korimw_) reported fromCleveland Heights, Ohio
@TMobile Too bad I’ve been looking for a refund of $545.00 from an unauthorized payment since December... Been told I was being sent a Citi Card then a check & still NOTHING has arrived. Forget 5G I just want my money back! SMH
- Danielle (@elle_mcandrews) reported fromBrook Park, Ohio
@TMobile not sure what the deal is here but I’m on day 2 of no service I’m cleveland 🙃
- John C Guardado (@johncguardado) reported fromIndependence, Ohio
@tmobile your coverage is horrible on put in bay island, ohio.
- ZULEIDA NUSSA DENMAN (@ZULYPAN) reported fromCleveland Heights, Ohio
@TMobileHelp I am on the phone with 611 now. I am hoping they can help me with late fee because for some reason my auto payment did not come out
- J͎u͎l͎i͎s͎a͎ Marie (@Far4rmUsual_) reported fromEuclid, Ohio
Y’all better pay y’all bills. Defer doesn’t mean the payment is erased or doesn’t need to be paid. It’s a an extension of your debt. @TMobile just cut my sh*t off & my new bill ain’t even due yet 😂😐
- ZULEIDA NUSSA DENMAN (@ZULYPAN) reported fromCleveland Heights, Ohio
@TMobile I need help with my account please
- Robert Dew (@rdew925) reported fromWillowick, Ohio
@TMobile T-Mobile, I will NEVER use them , in their all star commercial they offended me by blocking Chief Wahoo , bet there is not another logo they do that to truth is they are anti Cleveland
- Ryna❤ (@LoveMS09) reported fromCleveland Heights, Ohio
MAN I SAID IT LIKE 3 TIMES ALREADY BUT LEAVING @TMobile for @ATT WAS THE WORST DECISION EVEEEEEEEERRRRR
- TECH RANT (@techrantchannel) reported fromMaple Heights, Ohio
@Phanuel @TotalTechvids @TechValor @mrjlwilliams @tech_king_mike @djeze416 @TMobile People on Reddit have been ripping them on their service and their phone.
- Coletun Long (@ColetunLong) reported fromCleveland Heights, Ohio
I usually bag on @TMobile but s/o to them for giving everyone unlimited data this month and maybe longer because of the pandemic. Helps more than you know for us poor data-restricted people here
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- OH-IO (@Alliesuegirl) reported
@TMobile I have tried repeatedly to file for rebate on Switch and Save, it keeps saying your website is down!
- Mario (@mariomh1113) reported
@MetroByTMobile Mint mobile is under T-Mobile network?
- jake. (@_gemsss) reported
T-Mobile be full of **** bru
- here for the serotonin (@nottinaaaa) reported
No deadass I can’t go to sleep without service cause if my client goes to the hospital I gotta be informed omg. I should’ve done t-mobile 🥴
- Mike Roy (@mroy5050) reported
@elonmusk can you also take over T-Mobile and fix their 5G service while your at it?
- Kelly Clark Easley (@clark_easley) reported
@TMobileHelp 16 years,no late payment,4mobile lines,Wifi,broken senior watchNOTseniorFriendly!,Forced to pay, broke in 61 days! 3-5 hours RECORDED CONVERSATIONS! C.S. is Mostly long drawn out apologies (200 words or more) repeated again and again after every single step.WiFI IS A JOKE!
- KatieCLBrown 🖤 (@KatieCLBrown) reported
@ATTHelp On top of that. Y’all were sneaky and took my insurance off. Back to T-Mobile I go🤩 since y’all can’t resolve this issue. We love one bars
- Liam 🏳️🌈🇺🇸🤝🇺🇦 (@LiamMcBride28) reported
@SneedTech The only thing keeping me with T-Mobile is that everyone else sucks in my area and the rest of them are also way more expensive and don't include taxes and fees
- gemini. (@_eeiram) reported
@TMobile / sprint about to lose a customer .. y’all have me messed this morning 😡
- TEE ♡ (@_teejanae) reported
Nobody told T-Mobile to change **** on my SPRINT PLAN … I’m getting ready to curse they *** out in a minute
