How to Use the Microsoft Authenticator App (2024)

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Tap + to scan your account's QR code. Enter the 2FA code the next time you need to log in

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Molly McLaughlin

How to Use the Microsoft Authenticator App (1)

Molly McLaughlin

Senior Editor & Content Strategist

    Molly K. McLaughlin has been a technology editor and writer for over a dozen years. She runs product reviews for Lifewire, overseeing the process from hands-on testing to publishing.

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    Updated on May 17, 2024

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    What to Know

    • Download Microsoft Authenticator from the app store and log in to it with your Microsoft account.
    • After you turn on two-factor authentication for an account, tap + in Microsoft's app to scan the QR code.
    • The next time your account asks for a 2FA code, open Microsoft Authenticator to find it.

    This article explains how to use Microsoft's authenticator app to set up two-factor authentication (2FA) for a Microsoft account and accounts on other websites.

    How to Set Up Microsoft Authenticator

    In addition to installing the Authenticator app, you need to know your Microsoft account information so you can log in to the app. Follow these steps to get your Microsoft account configured for two-factor authentication and to prepare the app for 2FA codes for your other accounts:

    1. Log in to your Microsoft account. If you don't have one, you can make a Microsoft account in just a few minutes.

    2. Select Security on the left, then Advanced security options on the right.

      How to Use the Microsoft Authenticator App (2)

    3. Scroll down the page and select Turn on next to Two-step verification.

      How to Use the Microsoft Authenticator App (3)

    4. Select Next on the two-step verification setup page.

      How to Use the Microsoft Authenticator App (4)

    5. Choose An app from the drop-down box, then select Get it now.

      How to Use the Microsoft Authenticator App (5)

    6. Install Microsoft Authenticator on your phone or tablet and log in to your Microsoft account. It's available for Android and iOS:

    7. Select Next on the 'Finish setting up' page in your Microsoft account.

      How to Use the Microsoft Authenticator App (6)

    8. Select Next on the passwordless account setup prompt.

      How to Use the Microsoft Authenticator App (7)

    9. Open Microsoft Authenticator, tap your Microsoft account from the list, and then choose Enable phone sign-in.

    10. Select Next.

      How to Use the Microsoft Authenticator App (8)

    11. Choose one of the alternative sign-in methods, email or text, and then follow the on screen prompts.

      How to Use the Microsoft Authenticator App (9)

      The Microsoft Authenticator app is now the default method to verify your identity when using a two-step verification or password reset.

    Set Up Microsoft Authenticator on a Third-Party Account

    The Microsoft Authenticator app can give you two-factor authentication codes for third-party accounts like Facebook, Google, and many others. You need to log in to that account to turn on 2FA, after which you'll get a code to pair the account with Microsoft Authenticator.

    1. Set up 2FA on the site or app you want to use with Microsoft Authenticator. This is how you get the QR code you need to scan from Authenticator.

      How to Use the Microsoft Authenticator App (10)

      Every place does this a little differently. If you can't find it, look for a section in your account that mentions Security, Two-factor authentication, authenticator app, or something similar. Turning on two-factor authentication on Facebook, for example, is done through the Accounts Center.

    2. Open Microsoft Authenticator and tap the plus sign.

    3. Select the option that's most appropriate for the account you're adding. In our Facebook example, we'll choose Other.

    4. Scan the QR code displayed on the page you found during Step 1. If you want, you can enter the key manually, instead. The account will be added instantly and displayed alongside any other accounts you've added.

      How to Use the Microsoft Authenticator App (11)

    5. Return to the account's website and follow any other steps you see to verify the code.

      How to Use the Microsoft Authenticator App (12)

    How to Use Microsoft Authenticator to Sign In

    Once set up, when you sign into a Microsoft account, you’ll get a notification on your phone to accept the request. When you sign into a non-Microsoft account, you’ll be asked for a 6-digit code. Here's how to get your Facebook two-factor authentication code using Microsoft's app:

    1. Log in to the account with your normal username and password.

    2. Open Microsoft Authenticator and look for the account in the list. Take note of the 6-digit code.

    3. Return to the sign-in prompt and enter the two-factor auth code to complete the login process.

      How to Use the Microsoft Authenticator App (13)

    What Is Microsoft Authenticator?

    Like Google Authenticator, Microsoft Authenticator lets you get verification codes for your two-factor authentication-enabled accounts. When a login prompt asks for a 2FA code, open Microsoft Authenticator to find it. Know, however, that these codes don't last forever; you have to be quick or a new one will appear.

    10 Popular Accounts That Should Have Two-Factor Authentication Enabled

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    How to Use the Microsoft Authenticator App (2024)

    FAQs

    How do I accept Microsoft Authenticator app? ›

    Add account to Microsoft Authenticator

    Open the Microsoft Authenticator app on your phone. Tap the + > Work or school account. Use your phone to scan the QR square that is on your computer screen.

    How do I use a verification code on Microsoft Authenticator? ›

    The authenticator app asks for a verification code as a test. From the Microsoft Authenticator app, scroll down to your work or school account, copy and paste the 6-digit code from the app into the Step 2: Enter the verification code from the mobile app box on your computer, and then select Verify.

    How do I approve Microsoft Authenticator app? ›

    On your mobile device, open Authenticator, or tap the New sign-in request notification. Note: If you're a work or school account user, you may need to unlock Authenticator before confirming sign-in. Tap or enter the corresponding number, then Approve.

    How do I use my Authenticator? ›

    Set up Google Authenticator for your Google Account
    1. On your Android device, go to your 2-Step Verification settings for your Google Account. You may need to sign in.
    2. Tap Set up authenticator. On some devices, tap Get Started.
    3. Follow the on-screen steps.

    How do I start over with Microsoft Authenticator app? ›

    Resetting Microsoft Authenticator
    1. Open Microsoft Authenticator on your device.
    2. In the “Settings” menu, usually found at the top right corner of the screen, scroll down and select “Accounts”.
    3. Choose the account you want to reset by tapping it.
    4. Then tap “Remove account” or a similar option.
    5. Follow the prompts to confirm.

    Why can't I use my Microsoft Authenticator? ›

    If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off. Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. Tap Settings and make sure App updates is turned on.

    How do I get past Microsoft Authenticator app? ›

    Steps to bypass Microsoft Authenticator
    1. Go to your Microsoft account's Security settings.
    2. Select the two-factor authentication option.
    3. Choose the method you used for two-factor, like a phone number or email.
    4. Click to turn off two-factor authentication.
    5. Confirm and follow any extra prompts.

    How do I add authentication to Microsoft Authenticator? ›

    Add Authenticator as a way to verify sign-in
    1. On your computer, go to Advanced security options in your Microsoft account dashboard. Sign in.
    2. Select Add a new way to sign in or verify.
    3. Choose Use an app. ...
    4. Open Authenticator on your phone and select the plus icon.
    5. Select Personal account then tap Scan a QR Code.

    How to do two-step verification on Microsoft Authenticator? ›

    How to use two-step verification with your Microsoft account
    1. Sign in to your Microsoft account Advanced security options. Sign in.
    2. Under Additional security and Two-step verification choose Turn on or Turn off.
    3. Follow the instructions shown on the screen.

    Where do I get a QR code for Microsoft Authenticator? ›

    Step-by-step guide to generating a QR code for Microsoft Authenticator
    1. Install the app from either the App Store or Google Play Store. Once installed, open it.
    2. Tap “Add Account” and choose either “Work or school account” or “Personal account”.
    3. Position your device's camera over the QR code displayed.

    How do I get Microsoft Authenticator to work? ›

    Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account, followed by Scan a QR Code. If you don't have an account set up in the Authenticator app, you'll see a large blue button that says Add account.

    How to activate Microsoft Authenticator app? ›

    Select Security info in the left menu or by using the link in the Security info pane. If you have already registered, you'll be prompted for two-factor verification. Then, select Add method in the Security info pane. On the Add a method page, select Authenticator app from the list, and then select Add.

    How do I authenticate my Microsoft app? ›

    To sign in using a verification code with the Microsoft Authenticator app
    1. Sign in to an application or service such as Microsoft 365 using your username and password.
    2. Microsoft prompts you for a verification code.
    3. Open the Microsoft Authenticator app on your phone and enter the code in the box where you are signing in.

    Why is my Microsoft Authenticator app not working? ›

    If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off. Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. Tap Settings and make sure App updates is turned on.

    How do I enter a setup key in Microsoft Authenticator? ›

    Open the Authenticator app, select Add account from the Customize and control icon in the upper-right, select Other account (Google, Facebook, etc.), and then select OR ENTER CODE MANUALLY. Enter an Account name (for example, Facebook) and type the Secret key from Step 1, and then select Finish.

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